Host Failed To Reserve Room But Do Not Want To Cancel

[Wei-Hao0]

Hey guys,

So the host assumed I have wrongly booked my accommodation and therefore did not reserve a room for me on the day of booking,

I have paid the full payment via the Instant Book function and I am certain I have booked it correctly.

Now, the host refuses to cancel and wants me to bear the cancellation charges (Euro ~$300 or US ~$374) which is a SIGNIFICANT amount.

Anyone encountered similar issues before, and does the outcome result in a full refund (by right we should - we paid for something that have been promised but not delivered)?

Also, appreciate if there's any legal advice on this.

Cheers

[Matthew285]

@Wei-Hao0,that's great news!

And thank you for taking the time to share what future guests should do in the same situation.

That is very useful and will help save other guests from going through the trouble you had to go through!