A host has left me a terrible review and I’m not sure if/how I should responded. I rented a 2 bedroom condo at $650/night. At the last minute my host told me the place wasn’t available and I was to be in a different place (in the same building.) After check-in, I sent my host an email mentioning the lack of sheet for the crib and cooking oil in the kitchen as an FYI. She responded that oil wasn’t included in the listing and asked me where I saw it. To be helpful, I researched the listing and told her where it was. In researching the unit I realized I had been placed in a unit that had been priced at $590/night at the time that I booked the more expensive unit. For a number of reasons (bed configuration, windows, general suitability for a toddler) I had chosen to stay in the more expensive unit. I asked her to refund me the difference and she refused. She kept telling me that they were identical units and identical prices but they weren’t. Even future booking dates showed the price difference. She claims I was hounding her over the requested refund but from my perspective I was just responding to the questions in her emails? What should I do? I’m worried the review makes me appear to be a crazy person.
