I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
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Let the host know that you've found a work-around that cost $x and you'd like that amount deducted from the cost of the stay. If he's not willing to do that, call Airbnb customer service and ask them to re-home you at another place. Wi-fi was was one of the advertised ammenities, and part of your reason for booking, and now he's not offering it.
Hi @Olivia19,
If Internet access is a requirement of your stay (as it is for 99% of us) and it is no longer available you can choose to cancel and book elsewhere. Whilst it could be quite reasonably out of the Hosts control they should be putting an effort in to find a work around.
Airbnb would be 100% fine with you cancelling it and if these conversations between yourself and the Host have been had via the Airbnb messages then a quick call to them will help solve it for you.
I'd suggest doing a quick check on alternative accommodation and then planning your next move in kind.
Hope it all works out for you.
Cheers,
Paul
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Do not cancel, have the host agree that you both want to change otherwise you are stuck with the booking fee....call airbnb and have them rehouse you.