Hello,
I have a question regarding my response time to guest messages. I have a nagging feeling that I must be the one to end all communication with the guest, or always have the lasd words, even though the guest will sometimes end the conversation with a Thank You, Take Care, etc.
I am afraid my response rating will drop if I don't respond to these with another Thank You too, or something similar. The guest has ended the conversation at this point, so I would rather not respond again and seem like I must have the last word in every scenario.
Do any seasoned hosts know if I can just let the conversation end naturally if the guest seems to be the one to end it?
Thanks