Hosting

Trisa1
Level 1
Goa, India

Hosting

Hello,

i am a first time host. I have accepted a reservation for Dec 31st up until the 11th Jan. If my guest does decide to cancel, when will I be refunded? Also

it being peak season here in Goa it will not be possible to get further bookings for the Christmas dates as this present reservation is from the 31st onward. 

Do advise

many thanks 

trisa

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

It really depends on what cancellation policy you have set up for your listing @Trisa0.

 

Have you looked at how the various cancellation policies work on Airbnb Help Centre.

 

If you have a flexible policy they can cancel at anytime and get a refund.

 

Personally I have a strict policy as I don't want to risk this happening.

Letti0
Level 10
Atascosa, TX

@Trisa1  With your moderate policy the guest can cancel free of charge until 5 days before check in on this reservation.  

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.