I have been a Superhost for 7 years and was one of the earliest adopters of this platform in Rhode Island. In fact, I went to hear Brian Chesky speak at him alma mater Rhode Island School of Design. I am also a real estate agent and have sung the praises of this business model over the years so much so they should be giving me an award!
I have never had any problems in this entire time until 8 months ago. I had my friends mom staying at the apartment for her daughters wedding, I thought I had blocked off the weekend and it didn't take for some reason. So of course I got an instant booking which I immediately within 2 hours had to cancel. The guest understood and everything was fine except Airbnb removed me as a Superhost. This has impacted my bookings as everyone else around me has a Superhost status. I called Airbnb immediately after and they actually agreed and told me they understood and would reinstate us. That never happened and today I called the person I spoke with was polite and said I definitely should be getting my status renewed given my stats but now I have to wait until July! The busy season!
It just seems so unfair to be punished for a almost a year for a mishap that did not inconvenience anyone, was easily resolved without even involving Airbnb. There should be a 3 strikes your out rule depending on the severity of the situation, I have never even had a bad review!
In any event since I seem to have exhausted where I can turn with this I feel like it is time for us to review Airbnb, the business, from a using consumer's perspective. It seems unfair to us as a consumer not to have the save opportunity to review them.
Any suggestions would be greatly appreciated.
Thanks
PS
