How do I contact Airbnb to correct a refund amount?

[Catherine238]

A guest left early and we offered a refund of $425 but Airbnb has refunded them $837. Has this happened to anyone else? How do we contact Airbnb to remedy the situation? Am I liable for Airbnb errors?

[David126]

Never seen it mentioned on here, I would get in touch with them using one of the ways mentioned on here.

[Craig31]

Hey Catherine, 

This also happened to my sister but on a lesser scale, you just need to go to Airbnb resulotions centre: https://www.airbnb.co.uk/resolution_center and submit your case! Hopefully they will sort it quickly for you as they did with my sister as it was their mistake!