I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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Hi @Tena1,
You can refund them the $189 using the resolution center. Check out this Community Help Guide: https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-Community-Help-Guide-Request...
Dave
David
Superhost Ambassador ~ Host Club Community Leader ~ Experienced Co-Host
Hi @Tena1, Another way to refund for a cancellation is to use the "refund" button. I recently did this for a guest who cancelled and was charged 50%. It was very easy to do. I think the button was on the guest itinerary.
https://www.airbnb.com/help/article/165/how-do-i-refund-my-guest