How ratings work?

[Ginger68]

Hi everyone.  I’m a newbie to the community and I have a quick question on how AirBnb comes up with the percentage of guests giving a 5 star rating.  What is prompting my question is that my friend shared my listing and told me that it stated 91% of my guests gave us a 5 star rating.  I know this is great and everything; however,  I actually went in a double checked all of our reviews and ratings and 100% of our guests gave us 5 stars.  Maybe it doesn’t make that big of a difference, but we work hard to ensure that each and every one of our guests are  made to feel welcome, comfortable and have everything they need.  Am I missing something in the way the rate it based on actual customer reviews and ratings?  

Thabk you fir any feedback.

[Ginger68]

Sorry for the typos - fat fingers and no glasses on a cell phone is a bad combination.  😞