Help

We have a large space, and charge extra per guest after the first 4 guests. A resent reservation the gentleman said their was 1 guest coming, then showed up with 6. What can be done about this? I am not to terribly worried about it for this one time but I... Latest reply by Ava30

I did it for 2017 but can't remember how and can't find any obvious pathways Latest reply by Mark-and-Nell0

Hello fellow hosts! I was wondering about the requirements for keeping a superhost status. I am trying to find a relevant discussion but nothing came up. Airbnb's topics didn't cover my case so I decided to ask you.I am becoming a superhost this month and... Latest reply by Glenda10

Hello. I am fairly new to hosting on Airbnb, so I have accepted a guest with a cat. They are staying for a month, and I have now met the guest and her cat, and I have concerns of potential damage that the cat might cause to furniture and carpeting. I lik... Latest reply by Jane691

I have called AirBnB 2 times trying to get an answer to my question but have not been successful.I have read the flexible cancellation and understand that a guest pays an extra 7% which allows them to cancel and receive a full refundMy question has been, ... Latest reply by Sarah977

Hi. I did accept a reservation, the guest said the payment has been processed. I didn't see it confirmed in my reservations bottom, but I do see it as a confirmed in my calendar. It isn't showing u in my payouts. And the guest thinks it is booked. How ca... Latest reply by Iris203

Hi, I recently booked and cancelled within 24 hours. the host had a "moderate" cancellation policy. I was charged $70 by airbnb-- the host says she doesn't see any of this money. What is the deal and how can I complain to get a refund? Latest reply by Lisa1122

Hi, I recently booked and cancelled within 24 hours. The booking is for 3 weeks out and she will surely book again. the host had a "moderate" cancellation policy. I was charged $70 by airbnb-- the host says she doesn't see any of this money. What is the ... Latest reply by Linda108

Airbnb have filmed a commercial at my farmstead Kolsstaðir as well as used my photos as centerfold in their magazine. Recently they listed Kolsstaðir as top 10 location for Northern lights in the world.But the other day I noticed on the airbnb web page, K... Latest reply by Kristján1

Hi everybody,My guest had to cancel her booking because of a cancer treatment which left her too tired to travel. She did not cancel and has paid her booking. How do I evaluate her "visit" without lying and without prejudicate her (or me)?Thanks for the h... Latest reply by Manja2