How to Cancel a Reservation

[James721]

I am trying to cancel a reservation with a flexible cancellation policy within the required timeframe.  However, when I go through the cancellation steps and click "Yes, cancel" to obtain the refund, I get an error message that reads "Sorry, this reservation can’t be cancelled right now. Please try again later."  I have tried cancelling for several days now but am still getting the error message.

Does anyone know how to process the cancellation and refund?

[Marit-Anne0]

@James721

In your case I would contact airbnb for assistance. You will find contact details in your booking confirmation.

[Christine815]

Same problem here.  Trying now for 24 hours.  Sent emails to the help desk.  Supposed to respond in 24 hours. No help yet.

[Marit-Anne0]

@Christine815 @James721

Try from different devices, the app might work but not the desktop version or vice versa.

Contact airbnb via Twitter @airbnbhelp, using the direct message option.

There should also be a phone number on your booking confirmation.