How to cancel a booking

[Patricia521]

Hi, I received an inquiry and did not accept it, but sent an email explaining that there was a leak at the flat. This appears to have crossed with the guest pressing BOOK. She is obviously concerned that there is a leak and wants to cancel the booking, which I totally understand. How can we do this without incurring charges? Regards Tricia

[Gerry-And-Rashid0]

@Patricia521

Don't cancel it yourself but contact AirBnB and explain the flat is out of order until you repair the leak. In the meantime block out a some time for repair, or at least turn off instant booking so that people cannot book without you accepting.