How to contact Airbnb?

Luigi27
Level 8
Malaysia

How to contact Airbnb?

How is possible to contact Aibnb: email, fax, letter, phone, radio, morse code, smoke signals..? HOW?

It is incredible: over 20 days from an escalation for a controversy with a guest (resolution center) and NOBODY from AIRBNB is answering, contacting or even giving an signal. I am getting worried as I am feeling abandoned and dumped! 

I only receive a weird message longtime ago: We usually work to reply all inquiries within a day. However, the recent influx of inquiries posted a little challenge to us. (??)

 

Little challenge? It seems a huge problem!

 

Does anyone know the email of the General Manager?

6 Replies 6
Andrea9
Level 10
Amsterdam, Netherlands

@Luigi27

Something to bookmark and keep on speed dial.

So many hosts, about a third on this platform start hosting and don't know how to get in touch with Airbnb.

A post on how to contact ABB

Nobody from ABB replies following those suggestions ...which I did! In any case very complicated, not transparent at all.

This is my opinion today.

Jen27
Level 2
Salem, MA

To be fair I did get an email asking how a person never spoke to handled my case. Mine was an assault. Now if I say no men I'm discriminating. I love the men in my life dearly. I don't love men I have never net sleeping in my house. That "retroactive discrimination " email was great. They need some of us old people with experience working for them.
Jen27
Level 2
Salem, MA

I read the whole website before starting too so snark not appreciated
D3
Level 2
Grantham, United Kingdom

@Luigi27 Hi - I joined Airbnb in July and have spoken to them 3 times so far

It's certainly difficult to get a contact number for them, my suggestion is to do a Google search that's what I did to find

them.

 

All the best!

 

Reading the google searches I guess they have huge customer support problems!

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