How to contact a superior airbnb employee for a repeating problem

[Natassa0]

Hello

I am having two problems and i have tried contacting airbnb for more than a month now and no one seems to be able to help me.

They each time say that they are on the case but nothing hapens and i am really frustrated as this problem has a serious effect on my booking enquiries (i ve had no enquiries in the mort high season for the first time in three years when i am usually fully booked!)

I need your help if anyone had a similar problem, how can i contact someone superior that could really and finally help me on this.

I will just expain my problem in case anyone had someting similar.

1. is wrong neighbourhood all of a sudden

2. my listing became instant book all of a sudden (i definitely didnt do it) and someone booked it immidieately. When i let him know that my place is not available, he cancelled the booking and then there was a big deal with him getting refund as i have strict cancellation policy. One day the issue was resolved (he got his full refund) but i got the penalty for cancelling which is something i never did. When i contact them they say they can see that and will resolve it as soon as possible but its been almost a month now and NOTHING HAS HAPPENED. so i really need to speak with someone that can help me.

Did anyone had a similar case?

I appreciate any answer on this.

Many many thanks

Natassa

[Helen3]

Try contacting them via Twitter.

[Donna15]

@Natassa0,

You can reach them via the Help link at bottom of this page.

Or via Facebook.

https://www.facebook.com/airbnb/?fref=ts

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

Essential reading for hosts.

Contains a link with several international phone numbers (‘Contact AirBnB’).

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

Here’s the number for Canada and the US.

+1 (415) 800 5959 / +1 855 424 7262 (emergency toll-free number)

The UK number.

+44 203 318 1111

You'll find the number for Greece in the 'Contact AirBnB' link in the above URL.

[Natassa0]

Thank you all

the thing is that i have managed to speak with them several time the thing is that they dont resolve my issue although they say they will and its been a long time now...

that is why i want to speak with a manager, superior, someone who might do something more!

If anyone knows... or had similar frustrating experience...?

[Deborah82]

The only thing I can think of then, if no one can help you, is perhaps remove your listing, and then re-list it?

This would leave your listing with a clean slate - I'm guessing on this though. Perhaps ask an Airbnb employee if this would work BEFORE you try it though.

Good luck!