How to give a partial refund due to my invoice error

[Cheryl19]

I overcharged a "future" guest with a cleaning fee. I didn't notice the error, until I looked at the invoice details after I accepted the reservation. I charged them $195 instead of our normal $75 fee. I just fixed that for othe future bookings. That higher fee was for special wristbands our condo association charges me during Spring Break. Other times of year, there is no charge. So, I want to give $120 to the guest. They have not stayed yet. I don't know if I can do that with the Airbnb system. It seems like it's set up to give full refunds or refunds after someone stays, not before. If that cannot be done, I'll give them a check after their stay which will be about two months from now. I already notified the guest that I will do one or the other.

Larry Valtelhas

[Gerry-And-Rashid0]

Go into the reservation and choose special offer - you can change the price and let them know why. They then need to accept the new price however...so make sure they do that..

[Evelyn0]

You can alter the reservation and or contact Airbnb. Don't give them a check because you will receive a 1099 in the money you're refunding to your guests. Keep it in the system.