How to share wifi information with guests

[Don11]

Hi,

I have my wifi network name and password listed in my "Basics" page, in the fields listed as such, but my guests constantly report that they're not being given that information, even after they'be been confirmed.  How do I get Airbnb to share this information with my guests?

Thanks,

Don

[Ed-and-Hugh0]

@Don11 It should be shared, but just in case, we have a sign in the guest room with the wi-fi password. It may seem silly, but it works. Just an idea.

[Ana7]

So do we. I printed it out and put the little paper (post-it dimension) on a visible spot. 

And that's just in case, sometimes I also write it in a message to guests.

[Donna15]

@Don11, I never give the wi-fi details prior to a guest's arrival. Instead, I've included them halfway through my list of House Rules, which are in a folder in the guest room. This way, guests need to look through the HR to get to the password info. 😉 It seems to work fine. 😉

[Jenny56]

I have exactly the same problem! I thought details such as WIFI passwords were provided after booking confirmation but guests tell me they don't have it.

I'm not sure what guests recieve from Airbnb (very frustrating) so i ask for their email address and i email the house rules, which includes the WIFI password, to them the day of their arrival

[Paul0]

Hi @Don11,

As noted by others, it's one of those human things that just needs to be provided on arrival. That can be done in a Guestbook, on the fridge or in person.

I generally message (SMS or WhatsApp) the wifi details to the Guest about the time they'd be arriving at the airport. That way it's a contact point with them as they head towards our place... generally establishes contact in a functional manner.

Cheers,

Paul

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