I can’t make it any more simpler...

[Heather106]

Tell me honestly, are these instructions difficult to understand?

To unlock the front door-

1. Enter in the code.
2. Press the LOCK (middle) button.
3. Wait a few seconds until you hear the lock disengage and then open the door.

Because about 1/3 of my guests can’t figure out how to open the door. And every time I go to help them, I find that they don’t follow step #2. Its only 3 steps! It’s not rocket science people! ugh...

[Helen3]

Do you include photos of each step with your self check in instructions @Heather106 ?

[Ian-And-Anne-Marie0]

Maybe try the instructions first... Then send the photos as @Helen3 suggested when they can't work it out. Words and pictures all at the same time just might send them into meltdown! Afterwards - you will have to go help, but at least you tried!

[Lisa723]

Sign on the door?

[Susan151]

@Heather106  If a full 33% of your guests are confused, then your instructions are not clear enough. That is a huge percentage. Perhaps you can post a picture of the lockset and we can make some suggestions?

[Branka-and-Silvia0]

@Heather106 

yes, statistically, at least 33%  of humankind is incapable to resolve simple life tasks, I came to the same conclusion shortly after I start hosting.

our recent guests left the entrance door, apartment door and all three bedroom doors wide open during the entire night and they were sleeping like babies when I arrived (my neighbor called me) The apartment is in the residential building, on the mezzanine floor, in the very city center of the Croatian capital. It is not a little house on the prairie. So what is worth to have expensive digital smart lock if 6 adults are too stupid or too drunk to close the door?

Nothing is fool proof, try to send them step-by-step photos ...or video... or draw them a picture, mama 😛

[Emiel1]

@Heather106 

Rename the "Lock" button to "Unlock" button and change step 2 accordingly ;>)

[Ann72]

@Heather106 @Emiel1 If it says "LOCK" on that button, I think there's your problem right there.  They're not stupid, they're just confused about why they would press a button that says LOCK when they're trying to UNLOCK it.

Maybe just say MIDDLE button, and then in parentheses say (It says "lock," but pressing it as Step 2 will unlock the door)

[Heather106]

The middle button doesn’t say anything. It’s a picture of a lock! All the other buttons are numbers. 

[Susan151]

@Heather106  So, a picture of a lock is not a lock button. [Oldest Windows joke is tech support having to answer "where is the any key. the system says hit any key!"

Can you buy a rubber gasket to surround the middle button that is red? Or use nail polish to paint the key a distinctive color? Or, try:

2. Press the middle button (the one with the piture of a LOCK.) 

and Enter in the code is not great grammer. Enter the code will translate to other languages without the ambiguity [assuming I understand how this thing functions.]

[Ann72]

@Heather106 Then why don't your instructions say "Press the middle button that has a picture of a lock on it"?

[Heather106]

@Susan151  Surprisingly none of my foreign guests have had an issue with the lock. It’s all been Americans who have trouble...

[Kendra114]

Similar issues. My guests who don’t speak English are fine.

[Sarah977]

@Heather106  I think the suggestion to paint the lock/unlock button red is a great idea- just use some nail polish. Then say press the RED button. If your American guests have the comprehension skills of a 2 year old, you'll have to make it easy enough for a 2 year old.

[Kendra114]

It’s true!