I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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All emails route through Air B & B and I cannot reach the guest even though I've left VoiceMail to confirm his stay for December 1st for three nights, and send me an email so I can send the INFO PKG to allow him unescorted access to the unit? I need to confirm and need to get this INFO PKG to him if he is indeed still coming? What do I do now?
@Darryl5 You have posted this discussion in the Air BNB open forum instead of the host forum, so you might get fewer response. Anyway, you have a confirmed reservation, right? Some guests are right on top of the messages from Air BNB and some are not. I looked at both your listings and see that this is a new venture for you. Welcome. Do not send the access information until shortly before the guest is due to check in. I see you have a flexible cancellation policy which means the guest can cancel up to a day before with no payout to you and only lose the Air BNB fee. I hope you have taken some time to puruse all the information available to the hosts about hosting on this platform - this host forum site and the Help Center.
Hello @Darryl5,
I've just moved your topic to the Community Help board, as it is more related to this area. 🙂
I also wondered as it has been a few days now, off the back of @Linda108's helpful tips, have you managed to get this sorted with you guest.
It would be great to receive an update.
Thank you,
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
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