I cannot respond to an inquiry

[Campanilla0]

I have recevied my first inquiry for one of my listings, but cannot respond via Airbnb. I go to my messages and see a message thread and when I click on the "Respond" it does not take me anywhere to either decline or accept this request.

It seems pretty straightforward, what am I missing?

Thanks

Kelly

[Twyla2]

I'm having the same problem. When I click on Reservation and "Accept", it just takes me to the calendar, where I can do nothing. I had to "Accept" from my cell phone.

[Diana297]

I am new and having the same problem.  Why is there no phone number to help us out?

[Diana297]

I think it is time to report this to a major media outlet.  They have intentionally failed to provide a way to contact them for support as hosts

[Ali40]

Here are 3 possible ways to contact Airbnb:

1. Airbnb Community Experts
2.  Twitter Direct Message @Airbnbhelp
3. Calling Airbnb

1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts. If they cannot answer your question, they have the ability to re-route you to Airbnb

Step 1: Visit https://www.airbnb.ca/help/contact_us

Step 2: From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"

Step 3: Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.

When you submit a question, you can expect an answer back from a Community Expert within five minutes but usually less. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Airbnb Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.

2. Contacting Airbnb Via Twitter

I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.

3. Calling Airbnb's Customer Experience Line

***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

United States and Canada +1-415-800-5959
+1-855-424-7262 (toll-free)
Argentina +54 11 53 52 78 88
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Chile +56229380777
China +86 10 5904 5310
400 890 0309 (shared-cost)
Denmark +45 89 88 20 00
France +33 1 84 88 40 00
Germany +49 30 30 80 83 80
Greece +30 211 1989888
Hong Kong +852 5808 8888
Ireland +353 1 697 1831
Israel +972 3 939 9977
Italy +39-06-99366533
Japan +81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico +52 55 41 70 43 33
Netherlands +31 20 52 22 333
New Zealand +64 4 4880 888
Norway +47 21 61 16 88
Peru +51 1 7089777
Poland +48 22 30 72 000
Portugal +351 30 880 3888
Puerto Rico +1 787 919-0880
Russia +74954658090
88003017104 (toll-free)
South Korea +82 2 6022 2499
+82 808 220 230 (toll-free)
Spain +34 91 123 45 67
Sweden +46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom +44 203 318 1111

How To Get Airbnb Contact Number If It Is Not Listed Above? (Option #1)

[Gill35]

I am so frustrated.  I cannot respond to a pending request.   There is no-one I can communicate with to ask what to do.

Very very frustrating.

[Howard31]

I am in same situation.

I finally received my 1st inquiry a few hours ago and I am not able to respond or pre-approve what can I do

[Farah11]

Hello,

I had the same problem, managed to contact a very friendly Airbnb customer support person in Canada. Simple fix...use Google chrome and not Internet Explorer!

[Twyla2]

Thank you, Farah! Your information has fixed my problem. 🙂