I did not receive a request for a booking of a guest, only notificaton of booking completed

[Monica1245]

I typically receive a request for a reservation and I thought this was standard for air bnb.  on 8-11-19 I received an email notificaiton of a booking, the website says confirmation/reservation booked 8-12-19.  This is a problem.  I am not able to get in touch with anyone at Air bnb for help.  How does a host contact customer service for errors such as this?

[Alice595]

@Monica1245  Make sure that you don’t have Instant Booking turned on.  Here is the post with steps to get hold with Airbnb support

https://community.withairbnb.com/t5/Help/Help-tip-how-to-get-hold-with-Airbnb-support/m-p/1095386