I have a problem. I want to have a refund.

[Kyungah1]

Hi, I have a problem about payment.

I had tried to book a house in Saint-Pierre-de-l'Île-d'Orléans in Quebec.

However, in the payment method process, I was still declined by the host's scheduling issue. So I had to book another house.

Later, however, the receipt came to say that the settlement had been completed. So I want to check on this issue and process the refund.

[Ana1136]

@Kyungah1 nothing we can do about that here since this is a community forum for hosts and guests. Try contacting Airbnb directly

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245