Hello,
I'm really sorry, but I have to tell you this in person.
I allow myself to submit to your benevolence the dramatic situation in which I currently find the service of Airbnb terribly badly.
For over a month I have noticed that the quality of the service you provide has significantly deteriorated.
We are a Swedish and Tunisian family and we rent our apartment for a Canadian family in Sousse Tunisia.
Alas, we still have not received our money on my Swedish account, Handelsbanken Stockholm Sweden.
I have made several complaints to Airbnb customer service and the problems still remains today.
And yes. Alas, the more people have education, the more they circumvent the laws and with their education and their social position, they can thus better handle the little people, but me I find that shameful and scandalous.
Indeed, thank you for considering my complaint.
Awaiting your reply, which I hope will be comprehensive and prompt.
I am very disappointed that this has not worked out, there has been multiple people involved in this matter. How long will I have to wait, already has a month passed and the matter is still not solved.
This is not my problem that your bank partner has trouble and now I have a Paypal account and that can be paid in a few seconds and it seems like the money travels all around the world and I can’t wait. I have never experienced anything like this before, this is outrageous and it’s a shame.
My guest. Khalil Hajlaoui, has also contacted Airbnb ambassadors and sat with you for an hour and is very disappointed with you.
He has paid and I have not received them.
This is not good advertising for you.
Customer:
Khalil
**[Contact details removed - Community Center Guidelines]
24 Jul – 13 Aug. (20 days)
Payment for the reservation,**[Contact details removed - Community Center Guidelines] and payment € 2,050.13
For this reservation is expected to arrive August 1, 2022.
This was processed on Jul 25, 2022 to the account ending in Bank Account •••••5559 ( € ). But I have not received any proof that I have received my money, I have talked to my bank and they have not gotten anything.
Sincerely
Rachid **[Contact details removed - Community Center Guidelines]
Telephone **[Contact details removed - Community Center Guidelines]
Email: **[Contact details removed - Community Center Guidelines]
