I'm a guest. How do I see my star rating?

[Barry197]

I'm a guest who stays at Airbnbs about once a month. Until recently I had nothing but good reviews but last June I got one bad review. Since then, another host called out my "low star rating" and I'd really like to know what it is but it doesn't appear anywhere on the guest side. I have a friend who's a host but she couldn't find it either. Where should she look for my star rating? Or where can I look?

Thanks in advance,

Barry

[Yadira22]

Hi @Barry197 

unfortunately this is not possible but if you have a friend who is a host- and place an enquiry, they are able to let you know but only then. 
Giving your profile link is not simply enough- at least this is from my experience. 
Many thanks,

Yadira 

[Kelly149]

@Barry197   You can’t see your stars. We can’t see your stars. Only an IB host of whom you’ve inquired can see your stars. (And even that isn’t guaranteed)

but even if you could see your stars, anyone can read the text of your reviews and one isn’t good. 

your profile needs the “about me” section completed and you could use that section to explain why that one host didn’t like you. Or just keep using IB to book, follow the House Rules and hopefully rack up some better reviews

[Emilia42]

@Barry197 If you send your host friend an inquiry message through the platform she may be able to see your star ratings in the message screen. Hosts cannot see your ratings just by looking at your profile. Only hosts you contact, but only sometimes as Airbnb keeps adjusting this feature.

[Emilia42]

P.S. You could even send me an inquiry and I would let you know.

[Barry197]

That would be very helpful, thank you! I'll send one shortly. 

[Emilia42]

@Barry197 Check out the private message I just sent you.

[Emilia42]

@Barry197 

Here are your stars. It's a 3.5 overall. 

[Emilia42]

@Barry197 

Honestly, I would still host you since you have three good written reviews out of 4. It seems you and your last host were not a good fit for each other. It may be helpful when booking a place to send the host a message saying that you recognise that your last review isn't great but you were out of character and will ensure a good experience this time.

[Barry197]

Thats awesome, Emilia. Thank you for looking it up, and thank you for your words of encouragement. I was hoping that bad review would look like a one-off (which it is) and I'm doing everything to get that score back up.

All the best,

Barry

[Sarah977]

@Barry197  I'm curious- would you say that one bad review was untrue? Did you have the air-conditioning on and the windows open, wear shoes in the house, make noise late at night and the rest of it, or were the hosts making things up or expecting you to just know how they like things done without actually conveying that information in their house rules or house manual? They don't have an active listing right now, so I couldn't look to see if they make quiet hours, no shoes, etc, clear.

[Barry197]

I did turn on the A/C  on the central air the first night but I didn't close the window at the front of the house. She closed it and after that I always did the same. There is no mention of this in the house rules and I didn't know the window was open. This is the closest thing to a legitimate complaint and it happened on the first night of a month-long stay. 

She accused me of wearing shoes in the house but I showed her they were my indoor slippers. She apologized and then complained in the review anyway! 

She accused me of making noise at 10pm (I didn't) even though the rules said the quiet hours are after 11pm.

I left the kitchen meticulously clean after every use. I turned out the lights every time I left a room. 

The host on the listing doesn't live there, only his mother, who didn't speak a word of English. We communicated the whole time with Google Translate. She wrote the review. 

[Sarah977]

@Barry197 Thanks for reply. Although their listing seems to be snoozed, so I couldn't see it, I did read some other reviews that guests gave them and it was mentioned that the host only speaks Mandarin. Seems pretty strange to leave your listing in the charge of someone who can't communicate at all with English speaking guests, unless you just mainly get Chinese guests, altho it can be done, it just tends to make things more difficult and less clear. Sounds like a fussy old lady, trying to micromanage every aspect of a guest's stay, to boot. 

[Ann31116]

I realise that this post is now a bit out-of-date and maybe I should start a new one?  I only just realised that guests get rated by hosts as well as the other way around and, needless to say, I would really like to know how I'm being rated and how it works if a host messages me to tell me that I was a great guest but possibly forgets to review me.  We try to leave any place in good condition and as clean as possible but, given that we are paying for full cleaning, don't do a full top-to-bottom clean of the place before leaving.  Besides just wanting to know my rating, it would be good to know if things like this are up to expectations.  Is it the case that the guest has no right to see these star ratings except through a host or does anyone know if this has changed more recently?

[Sarah977]

@Ann31116  Not all hosts can see a guest's star ratings. They are only visible to hosts who use Instant Book, because they don't have a chance to look at a guest's reviews or communicate with them before a booking is confirmed. 

Hosts who require that guests send a request first aren't privy to seeing star ratings, only reading the written reviews. So it's not really one-sided that some hosts can see guest star ratings and guests can't see their own, because guests can read reviews of the listings, and dialogue with a host before committing to a booking, just as hosts who don't use Instant Book can. 

If you get a good written review from a host, and you left the place in good condition, you can be pretty sure they left good ratings, too.

Whether you paid a separate cleaning fee or not isn't relevant to how you should leave a place. All hosts and all hotels are charging guests for cleaning whether it appears as a separate fee or not. If you don't see it as a separate charge, you can be sure it has been factored into the nightly rate. In other words, no one cleans for free. 

No one expects guests to clean the house from top to bottom and if I wrote a list of all the things that are involved in the hours of cleaning necessary for an Airbnb, you would understand why the few clean-up chores expected of guests are a drop in the bucket.

The basic things most hosts would expect guests to do before checking out are wash your dirty dishes (or put them in the dishwasher, whatever the host's instructions are), wipe the kitchen counters, don't leave a stovetop swimming in grease and bits of food, don't leave garbage strewn around the place and put the garbage wherever the host has instructed, leave used towels hanging up or wherever the host has instructed, not in a wet wad on the floor, etc.

In other words, clean up your personal messes, which shouldn't take more than 15 or 20 minutes or less, unless you've just let it get to a disaster state during your stay, and you follow whatever before check-out insstructions the host has left.