I'm new and I hate that I cannot TALK with someone from airbnb.

[Linda507]

I don't understand how to pre-approve.  I printed out the page.  I see nothing that says pre-approve when I follow the directions.

I want to talk to a potential guest to screen them and you are making it impossible.

I have a set of house rules I want signed by the guest before I confirm.

[Andrea9]

@Linda507, Hi,

This is a host community helping hosts, but here's how to contact Airbnb:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highlight/f...

When you get an INQUIRY you can only communicate with the potential guest through the messaging page because the software hides all phone nos. or links before a booking is confirmed. 

At the top of the page are the options 'Pre-Approve' or 'Decline'

Same applies with Booking REQUESTS (options Accept/Decline), but do know that if you haven't reacted or come to a decision within 24h, the dates will automatically be blocked. So if you can't decide yet, tell the potential guest you'll decline for now to avoid being penalized

All new listings are Instant Book (don't require host acceptance) by default! Best to turn that off until you know how the site and the system works. You can check this by previewing your listing as guest sees it. If it has the little lightening bold beside the price on the right, it's on IB

Some helpful infos:

https://community.withairbnb.com/t5/Help/Community-Help-Guides/m-p/23100#U23100

Hope that helps.

[Andrea9]

PS:

Guests automatically accept/acknowledge the host house rules on the listing, so you'd need to put your points in there. 

Or if it has to be signed, mention that in your House Rules and Listing Description, and remind pot. guests when they inquire or send a request.

[Quincy]

Dank je wel (Thank you very much) @Andrea9! 

@Linda507, were you able to find your way around with @Andrea9's helpful info? 

Let us know!

[David126]

Pot Guests?

Must be an Amsterdam thing.