I would like to talk to a customer service person directly at airbnb but can't find out how to.

[Petra88]

I recently inquired about a 6 night stay in Germany.  I wanted some information about the place before I proceeded to book or even decide if I wanted to book.  I did not instant book or even request to book but just wanted further info on the property.  The property owner went ahead and booked me and when I canceled the booking (wasn't ready to commit) I was charged a $89.00 service fee.  I would like to be reimbursed for it from airbnb since I did not request a booking.  I have found no where on the site to directly contact airbnb either by phone or email to inquired about a refund.  Can anyone help me please?  Thank you. Petra

[David126]

Simply not possible for a Host to book you, only you can book you.

The contact details are right above this post.

[Gerry-And-Rashid0]

@Petra88

Hi Petra - you must have submitted a booking request - which the host accepted. If the host cancels then they get a financial penalty and their calendar is blocked.

Easiest way to contact AirBnB is via Twitter, search for AirBnBhelp

You will also have contact details for AirBnB on your booking confirmation