ID Problems

[Karen304]

Hi there

I have been an air bnb host for 18 months, I have been awarded superhost and tonight tried to book a weekend in august at a air bnb, the sight accepted my payment and I used my super host voucher but I keep getting messages saying I need to supply my ID..I have uploaded my ID and a photo via air bnb app, but keep getting a message saying can't confirm it is me...at a loss what to do...

Any ideas will be appreciated

Regards

Karen