Help

I didn't realize that instant booking was 'on'. Someone requested to stay and I sent them a note stating that the room wasn't available. I am being charged 50 dollars. The booking would have been for 15. Latest reply by Ana1136

We have put in a review for a guest, but it still shows up as red on the list. We can see the review when we go through the form and check all the appropirate boxes but it won't submit Latest reply by Debra298

Hi all! Just got this email from Airbnb and at first thought it was fake. Bit it isn’t apparently. Despite the typos and the totally unprofessional way they communicate to hosts, again a useful tool is taken away from us. I don’t even use IB so I shouldn... Latest reply by Costa2

I have had all 5 start ratings and happy guests.My problem is I have a very happy guest who just gave me a 4 star rating and loved it so much here she has rebooked a 3 week stay in Sept. I am shocked and saddend by the 4 star I bent over backwards and ev... Latest reply by Emilia42

I have recently had to give a full refund to a guest for fear of my safety regardless of the fact that I have a strict cancellation policy. From the conversations with this person, I already knew something was off. He asked if he could view the apartmen... Latest reply by Costa2

My guests say they can’t find the request I sent. Where does it show up? Latest reply by Emiel1

Hi All. I have smart price on and have someone who booked in December which is very high season in South Africa. My rate is R3710 during the time the guests booked on Airbnb but they were only charged R3070 which is incorrect and quite difference for 7 ... Latest reply by Emiel1

hello, im new on airbnb and are something that i dont understand how it works. please can anyone help and explain to me :i dont understan very well, of what happens if i cancell a reservation,and when i can cancellation withaout penalty. if i have e ... Latest reply by Ana1136

Hi, On a occasion, I request additional fees from guests and typically they have no problem finding my request and making the payment. However, I've had a handful claim they haven't received a notice/request for payment. In this case, I always ensure my r... Latest reply by Dora2

Guest had booked Memorial Day weekend then changed a few days before, then changed those dates again. How do I charge a cancellation / change fee?Is a last minute change fee acceptable ?I'm annoyed because I lost bookings for that period. Latest reply by Emiel1