ID Verification unreliable

Emily607
Level 2
Albuquerque, NM

ID Verification unreliable

I had a recent experience I thought I'd warn other hosts about. I've relied heavily on the ID check process to vet that people are who they say they are, and they at least pass a background check (which I believe airbnb does). My last guest, unbeknownst to me, turned out to be a homeless person who brought in drugs,  and angrily refused to leave at check out until the police were called.  She was using a third party account set up and paid for by a friend but she quite easily passed the "verification" process. Since the new policy is that we cannnot see the guest's picture prior to approval, I only had the "verified" info and the name "Locke" to go by, which I assumed was a man's name. Had I been able to see her picture, the mismatch might have deservedly given me pause. 

 

It turns out that "Locke" is neither the name of my guest nor the name of the friend who booked the room. I was told later by airbnb support that people are able to change their name and it doesn't have to match your ID, which further erodes my trust in this process. 

 

Lessons learned:  1. Do not rely on Airbnb ID verifications and 2. Do not accept their advice to use fewer filters in the interest of making money. It's simply not worth the risk. If I can't rely on airbnb verifications my only options are to depend on other host reviews or not rent at all. 

 

 

3 Replies 3
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Emily607 

Don't rely on any check or verification done by Airbnb.

Your only option is to verify your guest by yourself. Ask them to show you their photo ID and make a photo or write down all their personal information as every hotel does. This is the only way to know who has the key to your property.

Lisa723
Level 10
Quilcene, WA

@Emily607 Airbnb makes no claim that it does background checks.

https://www.airbnb.com/help/article/2356/what-does-it-mean-when-someone-s-id-has-been-checked

 

scroll to where is says:

 

  • Watchlists and background checks. While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.