Inconsiderate guests

[Roisin18]

We are hosting a couple and our rules state that quiet hours are between 10.30pm and 7.30am. The title of our listing is also " room in family home". their 1st morning we were all woken up at 5am with them banging and slamming doors ( it's a room in our family home they are in) by 5.30am The hair dryer was on, 6am they were shouting up and down the stairs to each other about what they found in out kitchen cupboards ( nothing weird just normal stuff you would find in a kitchen) my daughter came through crying and upset she had been woken so early and our guest in the other bedroom we host it made it clear she was not happy. 2nd morning 5am I hear a door slam then they were quiet ( thought they had listened after I spoke to them) but at 6.30 they have are having a full on domestic argument outside our bedroom doors shouting and swearing at each other then slam our main door so hard the house shook. This is very inappropriate at this time in the morning never mind children being I  the house. I then came home to find they had been in our ensuite cupboard and just taken towels. Not even a message to ask if there was any more towels they could use. What can I do? 

[Sarah977]

@Roisin18  Tell them that as they are ignoring what you told them about being respectful of a shared home situation, that they are obviously not suited to staying and tell them they need to find another place to stay. Ask them to cancel the rest of their stay and that they will be refunded for the unused nights. People like this aren't worth having around and could earn you a bad review from your other guest. 

I'd also make sure to talk to the other guest, saying how sorry you are that these guests have been so disrespectful, and do something to make it up to them- a bottle of wine, a dinner invite, a box of chocolates.

[Rachel0]

@Roisin18  I agree with what @Sarah977  has already said.  In addition, please make sure that you write an accurate and honest review stressing that they ignored your house rules and were disrespectful of your home.  

[Gordon0]

To an extent, @Roisin18, you are suffering from the 'cheap rate, cheap guest' sydrome and there's not much you can do about it. We've all had these types at some point; they think they're in a hotel (at knock-down prices) and have little grasp of common decency and respect. 

Assuming it's a short stay it may be a case of having to suck it up. 

[Roisin18]

The experience has been so bad I'm actually contemplating taking my listings down. Then I think I've had 26 guests in the last 9 months of doing air b&b and I've never had a problem.