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[Sergio234]

Hi Lizzie, 

How are you doing?

So, I have a guest that want to cancel the last 4nights of her stay and is asking for a booking changing, which I accept it. Due to being the high season, and so close to the dates, I decided to charge 22eur more for "compensation". Now the guest sent me a message saying the there is a policy saying that she could cancel 24 before, she even sent me a printscreen. Since my policy is STRICT I don't understand how this can happen. Can you please explain me what's going on?

Very looking forward to hear from you.

Not sure where I will get a reply so, here it is my email - [Email hidden]  

Best regards

.

Sérgio

[Quincy]

Hi @Sergio234,

Welcome to the Community Centre!

I'm sorry to hear that you guest decided to cancel a couple of nights. What was the reason for doing so if I may ask? 

I was able to find information about the Airbnb cancellation policies and thought this might be helpful for you. Alternatively, you can contact Airbnb.

Let me know how you get on.