Help

How do I cancel an accepted booking Latest reply by Sarah977

Hi, my guests caused my toilet to ovverflow because they used too much toilet paper which caused a blockage. The "black" water flood caused damage to the laminate hardwood flooring in the next room. The walls in the half-bath and the next room were also w... Latest reply by Jyoti15

I have a request from a guest and her significant other from Sweden for a week. She’s new profile with Airbnb so no ratings. Need feedback on protocol. Latest reply by Kaylee18

We recently returned from a family trip to Atlantic city and have delayed posting any comments until we had a chance to communicate and get feedback from airbnb. Although our case was responded to quickly and they listened to our listed concerns and repli... Latest reply by Sarah977

I have a guest who would like to stay one more night. How do I extend the stay?Thank you for your help.Kathleen Latest reply by Kaylee18

HI,Yesterday a guest send me a request reservation. I waited for 22 hours, and he said "thank you but i must cancel the trip" and he has not confirmed.I said goodbye to him and I repealed a request. Now it says again that i must answer to request whitin 2... Latest reply by Goran80

We are experiencing a 50% review rate by guests. Yet we, as hosts are doing 100% reviews! I think Airbnb needs to clarify the importance of guests writing reviews and incentivize these somehow! Or have an impact to guests that do not write reviews consi... Latest reply by Kaylee18

I don’t know what is in the air but I have had two guest in the past 10 days book the wrong dates. This has never happened in my 2 years of hosting. Guest #1 called me 30 minutes out in a panic at their mistake. Luckily, I was able to scramble around and ... Latest reply by Cheryl-and-John0

Hi everyone! My name is Greg and I'm a commercially certified pest control technician registered in Virginia. I'm interested in offering services to Airbnb hosts but only know about this forum. I would appreciate any feedback you folks could give me on th...

Hi,I have cancelation from airbnb in July, and i did not recive that refund yet.Is that ok or i have to wait more to recive that refund? Thank you Best wishesAndrea Latest reply by Branka-and-Silvia0