Guest (A) (Main couse of this case) had arrived after midnight and ate beer and food until 3 am with noise and vibration.
I has stopped this.
The man who lead that group & booked my the accommodation got angered.
And as a result, he posted false revenge reviews .
About this review, The host commented that the guest's review wasn't true.
And I only received only 1 email from Airbnb to let me know that my score was low.
However, without notice, the list was suddenly closed.
The host has contacted Airbnb and received only 1 answer from Airbnb.
The rating was so low that the property was closed for five days.
A few days later, on August 20, the host came from Jay of Airbnb Trust and Safety.
The content was roughly as follows:
The host's account will be suspended after Airbnb's investigation.
Before account suspension,
8월 22일 Joy will call me.
If you want to call on another date, reply to Jay.
There was no explanation as to why this mail was sent and why mine is suspened.
I was planning a trip at that time. So I emailed Jay several times and asked Airbnb for a call from Jay.
But Jay never opened the email. Didn't call me either.
Although she had asked me to inform her the time I want to call with her.
August 22nd I got a message from Airbnb
“The guest who checked in on August 14th gave too low point, so the host's property has been suspended for 5 days. "
Then Jay called me at the time she informed. She do not read my email and requesting
Of course, I could not get the call.
And she sent the same email ,
“There was no telephone connection. Please let me know what time you want. ”
My patience was exhausted.
The guest is angry and can write non-true retaliatory reviews.
Inevitably, the account can be suspended according to system.
But, is it right to suspend the host's account without any explanation or correct understanding?
With lying " I am wait for your reply about calling time."
I demand an apology from Jay and his supervisor at the Airbnb Trust and Safety team.
And please reply if there is anything that is not true.
I look forward to your reasonable apology and to your response to prevent recurrence.
I am leaving today for a trip postponed by this incident.
