Hello Airbnb Hivemind,
I'm hoping some of you can clear this up for me. I had a guest cancel for a reservation at the end of this year. There was a death in the family and their plans changed. Airbnb refunded her half per our "strict" cancellation policy. I told her I'd be happy to refund the balance as long as the dates were re-rented by someone else. The dates were re-rented and I'd like to issue full refund. When I go to do this, Airbnb says they'll take the money from my payment account. I haven't received the money yet, so I'm curious... Does this mean they'll charge me the $1500?! I'm confused! If that's the case I'd certainly prefer to wait until I receive it.
Thanks for your help!
Heather