It is not possible to book this property. Please contact Airbnb Support.

[Sergey81]

I'm trying to book 2 apartments and get the same error for both:

> It is not possible to book this property. Please contact Airbnb Support.

In Google Chrome dev console in error_details: blocked_user_error. What does it mean?

I already called to Airbnb, wrote to support, wrote to Twitter but with no luck yet.

What can I do to book apartments?

[Sergey81]

Airbnb sent me an email:

It looks like you might be using our messaging system to contact others about something other than an Airbnb reservation.

Airbnb's messaging system is intended to facilitate bookings and help hosts and guests get to know each other ahead of a reservation. Please read and abide to our Terms of Service.

We want to be sure you received this reminder, so we ask that you reply directly to this email within 48 hours. If you are unable or don't agree with this policy, we may be forced to close this case and your account without further review.

If you have any questions or concerns, let us know. We're here to help!

I don't understand what I did wrong. Can anybody explain me this?

[Branka-and-Silvia0]

@Sergey81 

Hm, I see you have 41 excellent reviews and you are a great guest so it is really odd.

It seems Airbnb didn't like messages/inquiries/ booking requests you sent to some host(s). It could be anything, from sending inquiries to too many listings at a short period of time, spamming hosts by offering some services or advertising, messaging your phone number or email address to host, asking to pay outside Airbnb, being rude, etc...

It may be some host flagged your profile for some reason or by accident.

Think about what could possibly cause it and reply to this Airbnb message within 48 h in order to keep your account. Otherwise, you will be suspended and your account deactivated.

[Sergey81]

Thank you for help!

I have written to many hosts in short time (as I always do) — I'm asking some important questions for me and ask about discount if it possible.

I replied to Airbnb, but they are keeping silence for now. I want to book 2 aparts with special offer and I can't to do this 😞

[Branka-and-Silvia0]

@Sergey81 

yes, it could be it. I think (not sure because Airbnb is constantly changing) a guest is allowed to send up to max 10 inquiries at once. I thought he can't send more but I didn't know he will receive such message from Airbnb and possibly be suspended.

Btw, asking for discounts is not popular among hosts and it is considered as a red flag. It is a common opinion that the worst guests are those who ask for a discount. Many hosts would decline a guest who asks for it. if a host is willing to offer a weekly or monthly discount it is already in his price setting and it is applied automatically.

[Sergey81]

Oh, thank you for this information.

I've been thinking that is for Special offers — to give discount for guests.

[Havina0]

Hi Sergey, I am getting the same error and I just can't what is wrong. Every time I try to book any property it will take me through all steps and at the very end give me this error. I tried paying with my card and with paypal, I tried from my PC and the app, I updated my password, I verified my account and payment. I have all security cleared. And the support portal are of no use and not responsive at all. I don't know what else to do and I really don't think it's my fault. Did you resolve your issue? 

[Sergey81]

Hi! Yes, I solved the issue. Airbnb support man unblocked my account. You should write to airbnb support. This is the only way to solve the problem