Hi all,
I’m looking for some advice as a guest please. We are currently on holiday and staying in our 2nd Airbnb of our trip. We left our 1st Airbnb property 4 days ago and I left a good review within 1 day of leaving. The property was great, perfect for our needs and my review reflected as much.
Just after I’d posted the review one of my teenagers admitted he’d left a relatively expensive item at the property, he was able to tell me exactly where he’d left it. I apologetically messaged the host explaining the situation, asked if he could return the item and, obviously, offered to pay any costs he incurred in returning the item to me. The host replied promptly saying he’d ask his cleaners if they’d found it. I messaged him again today asking if he had an update and he responded with something along the lines of, ‘my cleaners couldn’t find it, sorry’.
I’m fully aware we, my teenager, should have been more careful with his possessions but we all forget things, but I’m disappointed that our host has sent such a glib response when we know the item was definitely left in his property. I’m tempted to respond to his latest message explaining how disappointed I am but he hasn’t left us a review yet and I don’t want to risk upsetting him sufficiently to leave us a bad review. It was made very clear in the house rules that guests would be charged for any damage to his property, which is fair enough, and I’m assuming he was happy with the way we left it or we’d know by now albeit there is no reason for me to believe there would be any issues.
Am I being unreasonable in expecting an item that we’d left behind at an Airbnb to be , at our expense, returned to us?
Many thanks in advance for any responses.