Key Icon - Check-in Guide

[Jeremy486]

Hi

Has anyone else noticed the key icon has been removed from the messenger section in the app? I know find it much more difficult to send a link with my check-in guide on. Is this permanent? Having to message guests with the information and takes longer. I have now created a saved message but the key icon was awesome as it had pictures and information.

[Ruth807]

Yes! I agree! Why did it go away?

[Allison228]

Yes! Where is it?

[Toby40]

Very annoying. I have found that guests don't get or read all the communications from Airbnb ahead of time, so I frequently used that icon to send them the instructions on the day of check-in.

[Yuchi0]

Where is it? I need key Icon .........

[Allison228]

I was also worried When I saw that it went away but what I realized is that Airbnb is automatically showing the check in guide three days prior to check in. Now there is no need for us to send it.

[Edina45]

Really? How did you notice this? And is it permanent in their inboxsfterwards? 
as sooner i experienced as a guest, that it vanished and i had to call my host during the night. I had to wait 1,5 hours to get in touch, i was f@@@ing upset....

can i be sure it is done automatically?

[Kate221]

I have also experienced the missing "key icon" on my app to pass on the check in details. It's really handy for people who are new to the interface! It's been a few months now. When I lost the ability I started copy/pasting from previous messages but then it wouldn't even allow me to do that. I'm currently troubleshooting with an Airbnb rep but this has gone on for months. Goodness I hope they fix it soon.

[Sonia210]

Same here. The key icon disappeared from my phone app just a few days ago and it is now February. 

[JimandMarilyn0]

Yes, it has happened to us too. I contacted Airbnb about this about a month ago, and although they acknowledged receiving my question/complaint, I’ve heard nothing since. 

[Jodi-and-Robert1]

Well it’s October and it looks as though Airbnb is not addressing the concerns of their hosts. I’ll try messaging guests with a previous link I sent to prior guests, hopefully it works. This is very frustrating