Key Symbol Check-in Link

[Katrina79]

Hi all,

Over the past two weeks I have been missing the key symbol which I frequently use to send a link to my upcoming guests for check-in instructions. Airbnb is conducting a test with random hosts to see if removing the key symbol affects them. I imagine the test will sway their decision to keep or remove the key symbol. Recently I received a 4* review because the checkin instructions were not smooth. The guest booked last minute and wasn’t able to access the checkin info from the automated email sent (perhaps it was the guest’s unfamiliarity with the process as he was a new user). I was then sending him screenshots of the checkin info which was confusing, slow, and unprofessional.
I urge all hosts affected to phone Airbnb customer service and report the missing symbol and request it be reinstated as they are conducting a “test” to gauge the usefulness of the key symbol.

[Lisa723]

@Katrina79 did Airbnb tell you they are conducting such a test?

[Christina1002]

This is definitely affecting us as host. The key symbol is such an important factor when communicating with guests. When will they put it back? It is a huge inconvenience!!!!!

[Johanna360]

UPDATE:  KEY symbol is officially gone and NOT coming back. Per my Jan 22nd at 5:30pm live chat with Airbnb Customer Support Team "I am afraid, this feature will no longer be available. This is for all of our hosts." It has been a great 5+ years as a Super Host but I am no longer able to sing the praises of Airbnb as I once did.  I have strived to be the best representative of Airbnb and be a positive example of how well Airbnb takes care of its hosts and guests. Unfortunately, more and more guests are disappointed with bookings that turn out to be motels. While I continue to offer a great service, my guests are not so lucky with other stays that lack transparency.  I am not opposed to change.  Unfortunately the changes are negatively affecting guests and hosts.  I have loved being an Airbnb host and am forever grateful for the wonderful guests I've had the privilege of meeting. The sad part is Airbnb doesn't realize that these business decisions affect their #1 asset, YOU and ME!  Without great hosts, what will become of Airbnb? Guess its time for me to consider different hosting platform services. If you have any suggestions, I would be most grateful.

Regards,

Johanna