Lack of reviews

[Gayla2]

I would like suggestions on how to best recieve more reviews. What are your best pratices? What communication did you use that encouraged guests to follow through with a review. 

[Huma0]

@Gayla2

I don't know if you're a live in host or a remote one, but when I am saying goodbye to guests checking out, I say, "It would be great if you could leave a review when you have a moment and I will of course do the same for you."

If I don't see them on check out, I normally send a goodbye message where I thank them for being good guests and then ask the same question as above.

It's not very sophisticated and I currently have a 69% review rate, so there's obviously some room for improvement, but I think that some guests are  not going to leave a review whatever you do. They just can't be bothered, especially if Airbnb is something they're only likely to use every couple of years at most. I'm happy if 2/3 of my guests review.

[Steven-And-Paige0]

I ask for a review in my check out message and also send a follow-up message when I thank a guest for staying with us. I do find it frustrating when guests do not leave reviews since I feel they all know the value and how the system is built. 

[Kristy43]

I do the same as @Huma0 and message guests at the end of their stay, thanking them and asking if they could write a review for us. It’s a bit hit and miss though, some people just don’t bother regardless but most do. 

[Huma0]

@Kristy43

Yes, and often they respond to the message after the review period has ended, saying "Sorry, I just saw your message now." Many guests do not think of lookiing at their Airbnb messages after a trip, let alone leaving a review. Once the trip has ended, their lives and their thoughts move on elsewhere.

[Lilly28]

@Gayla2

I do as Huma, and now and then I add another message after 10 or 12 days I have not being informed that a review has been done from guests - asking them to do it and I remembering them that it is the last moment they can do it. Sometimes they respond, sometimes - not.