Late cancellation

Mossley, United Kingdom

Hi

im a new host and had a booking for this evening, due to arrive at 11pm. They cancelled by email at 8pm. I had my cancellation set to flexible. They haven't cancelled their booking so it's still active. What do I do? Can anyone help? Thanks Sally.

2 Replies 2

Como, CO

They can only cancel through AirBnB. I would email them back and mention this.

David

Mossley, United Kingdom

Thanks David. I'll do that

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