Listing not showing up in search results

Melinda119
Level 2
Mary Esther, FL

Listing not showing up in search results

I just found out my listing is not showing up!! I have called daily since 6/8/19  and AIRBNB has yet to fix the problem - my guests that have current bookings cannot see the listing - and past guests have texted me wanting to rebook and they cannot find the listing.  So I reached out to friends across the country (TX/MO/WA) and gave them specific criteria to look for that I know will make it 20 or less listings - and NOPE still cannot see it - tried sending my link and they get an error code! 

I am a super host have a 4.9* rating overall - 54 5* reviews (we only started this August 2018)
January - 2656 views  -- 89% Occupancy rate 
Feb - 1236 views --62% occupancy (typical of our area unless you have snowbirds) 

Mar- 1835 views --93% occupany 
April - 311 -- 96% occupancy

May - 8 views and those were all ME - trying to figure out what was happening! 97% occupancy 

June - 0 views -- 83% -- I am sure this is much lower because NO ONE CAN SEE MY LISTING! 

 

We have future bookings (not fully booked liek we have been) thru September and then NOTHING!!! 

 

I am posting this information everywhere I can think of -to try and get this resolved -- 

 

@AIRBNB  #AIRBNB -- I hope you are listening / watching these threads! 

2 Replies 2
Helen427
Level 10
Auckland, New Zealand

@Melinda119 

 

Google outages the last 2 months have caused all manner of issues for people all over the world, even news websites were offline!

 

There's also discussions here in CC re IT glitches that you may like to use the search box & related keywords to read as it's a serious issue with drops in bookings everywhere.

 

Access is a vital thing for us all.

All the best

 

Central To All Home & Location

@Melinda119 you've got such a cute little cottage.

 

I managed to find your listing, but only by using map view & scrolling in until your listing came up. Have you been changing your pricing (even by $1), or updating the listing details to try to get it higher up on the search?