Local Melbourne Airbnb employee to help resolve a problem

[Christine56]

Hello

I am under the impression there is a person/team that are local to Melbourne that manage the local business of Airbnb. I have a friend who also is a host, who has been trying to resolve an issue of underpayment of a booking from December 2016.

Every time she tries to speak to the Help resolution  number, she gets the same "we have redirected the case to the relevant department etc ". After 10 attempts, she is promised the issue will be resolved, but it never it completed.

Can anyone help locally to give her a voice?

Cheers

Christine 

[Alice-and-Jeff0]

No, there is not a local team.  Your friends need to contact Airbnb directly - which it sounds like they have done.  If they haven't been assigned a Case Manager, they should ask for one.  Then they can reach out to the case manager directly.  

[Dawn98]

Thaks Alice and Jeff

I think she has already tried this, and it just keeps going in a loop. This is not my experience with Airbnb, thats why I was surprised when she told me of her frustration. Will pass this info on to her. 

Cheers

Christine