Location should not effect rating

[Brittany178]

Is anyone else extremely fustrated with your star ratings due to living close to others and/or in a city where there are street parking. Outside elements should not be a factor for your home because you can not control them. This is tanking my business because people refuse to read basic instructions or feel bothered by city life even thought they choose to stay there based on the description. If anyone feels the same please voice your opinion. 

[Ana1136]

@Brittany178 if we had a dollar every time a host complained about this.. 🙂 Most of us agree with this but years have passed with hosts expressing their frustration with the subject and nothing has changed so in my opinion better accept it and try to educate the guests on the review system, many of them don't even know what the reviews mean or how to properly rate a home. 

[J-Renato0]

@Brittany178 

1-Location rating does not affect the Super Host Status.

2-We the hosts can not change the location. However we can change the descripton of the location.

In my opinion it is necessary to make it clear the main features of the location.

In your listing it is said -"In this quiet and serene location... "

In this topic you say that guests "fell bothered by city life". Maybe your listing is attracting the wrong guests for you location.

I suggest writing in the description that - "it is ideal to the guest that loves the city life...." (explain what you mean by "city life" - Is it a really quiet location... or it is a lively area?)

Put some pictures of the surrounding area and the street you are located.

3- Yes, most of the guests does not read the entire description. Put the most important information in the first lines of your listing, on numbered items. This way they will read the essential information.

Just my opinion!

[Lisa723]

@Brittany178  FYI your listings now show "Free off street parking is available on sight[should be 'site'] but could be (Phone number hidden by Airbnb) feet from door. "

[Ana1136]

@Brittany178 I now read your reviews, they are all great, not a single person has complained about anything and it says a 100% of your recent guests gave the location 5*. What seems to be the problem? Is it something that some guest sent you in a private message? Whatever it is, you seem to be doing a great job so don't worry too much about it.