Long term bookings

[Heather263]

Hello there , what happens if a guest books longer term for one or two months and I get paid for one month so far and they all of sudden need to cancel and move out literally the 4 th day of their arrival? I already got paid out so what happened now? This is insane!

**[Title Updated]

[Priscilla46]

Well - you got paid one month in full and can now re-list the property for almost 2 months so hopefully will make even more money. This is part of doing business - people's plans change. I have a strict cancellation policy. I know things come up for people - but I might have lost a booking. So I get some money no matter when they cancel. I don't feel bad collecting the money - even when I feel bad for their circumstances (though you are free to not charge them).  

[Helga0]

@Heather263, for longterm bookings, there is a special policy. 

https://www.airbnb.com/home/cancellation_policies#long-term

The guest needs to change the dates to his actual checkout and you get paid 30 more days. 

[Lizzie]

Hello @Heather263,

Great to meet you.

I hope you don't mind, to make it easier to find you question and replies I have made this into a new topic here in the Help board. 

@Helga0 and @Priscilla46 have given you some good information here, has this helped put you mind at rest a little?

Thanks,
Lizzie