Making reservations on my account,

[Joan388]

AirBnB has change my account requirements so that I now have to preapprove guests. My requirement for guests reservation was that they book directly without the pre approval. Since AirBnb has over ridden my requirement I have lost two guests. Has this happened t anyone and what does one do to get this changed.   

[Alice595]

@Joan388  Pre-approval is for booking inquiries. In this case, the guests just ask hosts questions instead of submitting a booking request.

This is a normal process. Guests sending inquiries have not committed booking. Therefore, they may end up not doing anything after you reply and pre-approve.

[Jeff158]

@Joan388  If you've declined a few instant bookings, airbnb will switch off instant book and you go back to reservation requests, its a sort of punishment for declining.

[Joan388]

Jeff158

i have only declined a booking when ceiling of room collapsed due to water from roof. AirBnB is well aware of this and so I feel this switching off instant booking is really over the top.   

[Jennifer1421]

@Joan388It is over the top, but they do it anyway. So much for "penalty free" cancellations.

Depending on the amount of activity on your account, instant book should be re-instated in a few weeks - that seems to be the average amount of time that we're put in the penalty box for.

[Linda108]

Before you think Air BNB is conspiring against you (LOL), have you contacted them?  Over the years I have experienced an occassional system glitch that has temporarily changed my settings or calendar, so when I contacted them abou it the rep could see the error and take appropriate steps.

@Joan388   did the guests that contacted you for pre-approval meet your IB requirements, such as positive review and government ID?  Or, do you allow all guests to IB?

In case you need a guide for contacting Air BNB, here is a link to one located here in the CC.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Joan388]

Thank you all, for your coments. Appreciated.

[Joan388]

'comments.