Malicious review

[Giorgos35]

Good morning !!!!. I am wishing

A happy New year to all of you!!!

All my reviews are 5* and a guest come and puts 1* because when I realised that he has one person more without knowing I ask him via airbnb extra money. ( I called to Airbnb for help)

Of course he admitted the extra  one person but  refused it to pay.(Airbnb compensate me).

But it  not this the problem.

HE puts 1* (I am a superhost).

And when I call to Airbnb to remove it, Airbnb refused it.

What can I do more?

[Mike-And-Helen0]

@Giorgos35 can you show from messages that it was a revenge review?

You might need to try again with CS.

[Clara116]

@Giorgos35  I looked at your listing and there is not really any review I can read and find that has affected your fabulous place.??? Yes, you have a few points less..........but the pics and other reviews are so great - unless you are reading something we can't see on the listing?? a private note?? I would not worry and let it go. Sorry you are distressed. peace

[Piotr48]

@Clara116I'm guessing this is it.

[Giorgos35]

But in this way I was punished and the guest not.

Everything is ok for him

[Giorgos35]

Yes this is it!

[Giorgos35]

THANK you!

I will let it go......

But the guest ruin my Xmas day!

The help center of Airbnb told me that if I ask him to get out of my  apartment ,the day I realised the 3rd person, he could not be able to write a review.

[Piotr48]

@Giorgos35  Sorry it happened to you. I also got unfair reviews, but we just need to accept that and move on. Hopefully you won't get such reviews in the upcoming new year! 🙂

[Giorgos35]

THANK you!!!!

I Just let it go and move on.

[Luana130]

Hi, do you have cameras? When you have proof it is always better to ask for money after the review is published. That way they can't blackmail you. 

[Giorgos35]

No I do not have cameras.

I saw it because I am leaving near