Message: "Impossible to validate transaction"

[Pam117]

I have a guest and his family that came and dstayed with me last year.  They are from France and I live in the States. There was not a problem with him booking the trip at all.  They have asked to return this December as well and now they are having trouble booking the dates.  They also own an airbnb in France so I know they are familiar with the process.  They have said in 2 conversations that they have tried 7 times with different cc's and the message they receive is "impossible to validate the transaction" their cc is France and US based. "impossible to obtain the authorization, contact your bank" was the message the second time they tried.

Any advice or is the Airbnb system down in any way that would prefent this transaction?

[Victoria567]

Hi

I would Phone up air bnb to get to the bottom of this.