Messaging Bug - "This person can’t receive your messages right now"

[Rommel7]

I had 100% response rate and within an hour response time until someone, who cannot receive messages (tagged by Airbnb) inquired to me.

I did a lot of tries replying to his inquiry, however, none of my messages couldn't be sent. I've tried using both mobile and deskop and tried in different hours until my 24 hours period of replying expired.

Now my reply rate is just 96% just because of this single inquiry I wasn't able to reply to because of the bug/glitch. Does anyone encountered the same issue? Can Airbnb investigate and revert this?

Thank you!

[Branka-and-Silvia0]

@Rommel7

we can't know what happend, we could just guess, If it happens again make sure to contact Airbnb before 24 hour period expire.

[Rommel7]

Thank you! I did contaced AirBnb both via the mobile app and website. Haven't heard anything from them yet for the last two days. I was wondering maybe some of the hosts experienced or is experiencing the same thing. Thanks again! 🙂

[Sarah977 · Accepted solution]

@Rommel7 I've never experienced this. If you have an urgent matter (like not having your response time dinged, or a terrible guest you want removed ASAP) it's better to phone Airbnb, or contact them through twitter. Sometimes I get a quick response though the messaging function, but often it takes at least 24 hours for them to respond.

Don't fret about the 96% response rate- you're still well within the green zone on that. But I know it's irritating when it's not your fault- the same happened to me- 100% response rate, then I missed responding to a request within 24 hours simply because of an Airbnb tech glitch where they stopped sending me text alerts. They wouldn't change the response rate ding, even though it was their fault, and i did get back to the guest in 25 hours and she booked. So Airbnb got their guest fees, but I was punished 😞

[Rommel7]

Awesome! Thanks @Sarah977 for the information, that's very helpful. I'll try messaging them via twitter too. Agree that 96% response rate is not alarming. I just need some information on how to handle if this happens again. I'm also hoping for community manager could take a closer look. Thanks for the help! 🙂

[Sarah977]

@Rommel7  Also sometimes try another browser if somethings not working right for you. If you're working in Chrome, try Firefox. Or refresh the page, or log out and then back in again. Safari has been reported here to not be so great for Airbnb stuff.