Messed up bookings

[Ingrid346]

Help! I'm a first time host and had some problems with the site when I entered a new listing.

Now I found out I have 2 bookings for 1 listing with overlapping dates. How do I solve the problem?

Ingrid

[Branka-and-Silvia0]

@Ingrid346 

You could contact your guest, explain the situation and ask him to cancel his booking. Tell him  he can cancel up to 48 h after booking and be refunded 100%.

If they don't want to and ask you to cancel then you should contact the support and explain your newbie mistake and ask if they can cancel the reservation without any penalties to you. They may be sympathetic if you are new to Airbnb.