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Hello, I recently had a reservation that my guest cancelled the same day of his arrival, because he had a car accident during his travel. The next day airbnb sent me a message asking if I was willing to consider allowing him to receive a refund, mentionin... Latest reply by Letti0

I had an enquiry from a guest wanting to book 29 days in April 2019. He wanted to know if he could pay a deposit rather than the full amount. I told him Airbnb’s policy was payment upfront. I think I lost this booking as he said he would book but dudn’t g... Latest reply by Letti0

I have a pending reservation that I need to decline. When I hit "decline," a new dialog box appears that says: "Are you sure you want to decline xxx's request?" "Guests put a lot of effort into choosing the right listing for their trip.Review xxx's profil... Latest reply by Letti0

Dear Partner, I’m writing to you regarding a very important issue. I set up our prices correctly on Airbnb for our most popular period (New Year's Eve) but unfortunately, for some reason a guest could book our apartment without my knowledge to a rate that... Latest reply by Helen3

In January I made a booking on airbnb for a villa in Ibiza from the Thursday 6th- Monday 10th September. I then messaged in February to ask whether we could stay on the Wednesday night. The host confirmed this but said it would be an extra charge (320 Eur... Latest reply by Kat118

Ive just been deducted 50% of my rental because my stove didnt work for 3 days out of 5. It was new 6 months ago and as the guest complained I just fitted a brand new one, also our wifi went down through no fault of our own and we had to wait a week for a... Latest reply by Françoise311

HI,I have one problem,my guest cancelled reservation. I have a strick cancellation policy and he got half of price back.Now I am receiving mails from him and airbnb to refund him another half of money. He asked me that and he said,he sent some medical do... Latest reply by Ute42

Is anybody got the ARbnb permition to have multiple locations in New York? According to the ARBNB policy we can do one buiding only, but you can fill out the request to open multiple locations. I tryed request from the arbnb that and no luck. Any advise?...

HelloI’m not a pro host and only rent my place a couple times a year when I go away on vacation. People have always been happy and felt comfortable staying in our cozy condo. We empty our dressers and clothing closet but left our shoes and jackets in the ... Latest reply by Sarah977

Hello, I know it is probably not the right forum but I felt I should warn people against "Greyfriars Bobby private living rm" listed by Sophie. It has a picture of the graveyard, the reason I chose it. However the arrangement and people are highly unsavou... Latest reply by Victoria567