assistance needed

[Bene4]

Dear Partner, I’m writing to you regarding a very important issue. I set up our prices correctly on Airbnb for our most popular period (New Year's Eve) but unfortunately, for some reason a guest could book our apartment without my knowledge to a rate that is unacceptably low. Please understand how frustrating this is for me and I kindly ask you on this one time occasion to make an exception and cancel the mentioned reservation from our system. (Bozica Divic, 29 December- 01 January 2019) Please note that we have never cancelled any reservation before and always provided a superior service to our kind guests. Once again, I kindly ask for your help regarding this matter and thank you very much for your cooperation in advance. I’m looking forward to your reply. Best regards, Zsolt Bene

[Helen3]

Hello @Bene0

This is a forum of hosts and guests not monitored by Airbnb, you will need to call them directly.

Are you saying you changed the price of your listing for Airbnb to a higher price for New Year on Airbnb but that guests were able to book for a lower price?

If this is the case, call Airbnb and explain what has happened, they should offer the guest the chance to cancel penalty free or pay the highter price.

Call them now.